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Words cannot express how fortunate we are that we hired Patient Navigator to advocate on our behalf in dealing with a denial of medical service for our daughter who has Asperger. They were well organized, professional, familiar with medical insurance policies and guidelines, and dedicated in providing the best advice and information possible to ensure a successful outcome. They showed compassion in their work and for our family, they truly cared. Our daughter is being treated at the right hospital now, and she wouldn't be if not for Patient Navigator's help.

Mike Fogleman
South Riding

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My health insurance was cancelled without valid reasons and Elisabeth began by assisting me with that injustice. However I suffered a serious injury that led to my hospitalization, surgery on both feet and amputation of one of my great toes. The invoices from the hospital and doctors, both during and after hospitalization, combined came close to $50,000. Elisabeth handled negotiations quickly, professionally and forcefully resulting in a 50% discount across the board that I had failed to obtain. I was forced to put those charges on a credit card. Fortunately, as my financial situation reached the breaking point, my Social Security disability claim was suddenly and retroactively approved. Elizabeth's help and expert knowledge with getting my Medicare benefits coverage into effect was indispensable. She also helped me to have the effective date of my Medicare Part B benefits moved back to cover my outpatient charges. I would never have known that was even an option without Elisabeth's knowledge and experience. She has saved me tens of thousands of dollars and most importantly, she provided wonderful personal support and empathy as I struggled to not only heal from my injuries and surgeries but to also deal with my providers. Her support greatly enhanced my self esteem and confidence. I recommend, no, I strongly encourage you to contact her at the earliest possible opportunity if you or a loved one faces challenging medical treatment or billing issues.

Stephen Duncan
Damascus, MD

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I just can't tell you how much we appreciate everything Debora Harvey of Patient Navigator has done for us. She has tirelessly come over to our home, and painstakingly gone through all the claims, denials, reversals, etc. I was always overwhelmed with the paperwork, and Debora always came with a smile to help sort it out. I could never have done it without her. Because of her time and dedication keeping up with all these EOBs (denials, payments, reversals, partial payments, etc), we clearly had an outline of how Cigna was violating the rules. And it wasn't an empty threat that we were going to file a complaint, because Debora had the spreadsheet that showed everything. We looked like we were going to court the day of that meeting we had so many files.

Misty
Arlington, VA

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Her staff did excellent research for a family member with a very rare cancer.

Dorothy Johnson
Centreville

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Elisabeth has been extremely helpful as I search for a medicaid DC or MD nursing home for my dad. She did a great job researching the various homes, calling them to find out their admission policies, etc. This took a lot of the stress off me, since I work full time and have two little kids at home. She is very tech-savvy and sent me very helpful links related to my dad's care. Elisabeth was referred to us by my wife's friend, and she is highly competent and caring. I highly recommend Elisabeth Russell and the Patient Navigator.

David
Bethesda, MD

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Dr. Karen Zorrilla was incredibly helpful in sorting through innumerable tests my daughter had received through various doctors and putting them together in a coherent fashion. Importantly, she confirmed my concerns over her condition and the need for medical attention. These had been hard to elicit from her various specialists, each of whom was seeing only one piece of the picture. The experience has allowed me to become a much better and articulate medical advocate. Having Karen in my corner was a great blessing under very trying circumstances. I was also very impressed that Elisabeth Russell was very up to date on the particulars of my daughter's case; she genuinely cares about each individual case AdvoConnection deals with.

Norah
Washington

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Our daughter has chronic pain. Patient Navigators were very thorough and responsive in an attempt to help figure out the puzzle that is our daughter's pain.

Judi
Bowie, MD

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Not only is Elisabeth extremely knowledgeable and well-versed in dealing with insurance companies and denials of coverage, but she is a wonderful resource and support system for so much more. Elisabeth helped me through a very difficult time dealing with our insurance company denying coverage for my 16 year old son at a residential treatment program. He was far too ill to be removed and thanks to Elisabeth's assistance and expert guidance, the denial was ultimately overturned. I would highly recommend Elisabeth to anyone dealing with the unfortunate and very stressful situation of encountering insurance denials for yourself or a loved one.

Karen
Oakton

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Debora has been the rock, the advocate, the "bad guy" the facilitator, the geriatric care guru, the referee, the advisor, the closer, the dig in and get it done, the hand holder, the compassionate voice, the technical expert on cancer, trails, treatments and most of all a caring sole who has truly honestly watched over my elderly parents, with honesty and interest.

Meg
Falls Church

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Debora Harvey has help me throughout obtaining Social Security Disability Insurance (SSDI) and with continuance of my Long-Term disability (private insurance). She has also been of immense help joining me with doctor's visits as I work my way throughout with my heart, stroke and diabetic diseases. Thank you Debora!

Robert
Herndon

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Elisabeth Russell and Dr. Karen Zorilla have been a real blessing. I was at my wit's end dealing with multiple providers who were unable to determine a correct diagnosis or treatment plan. Patient Navigator did a great job reviewing my records and finding the right specialist for my care. I wish I had used them years ago...I would have saved myself and my employer's health plan a lot of money.

Morgan
Fairfax, VA

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Looking back, it seems obvious that I had a connective tissue disorder – Torticollis, Scoliosis, coordination problems – yet I brought all of that to specialists in almost every field of medicine and not one of them could figure out what was wrong with me. “There’s nothing wrong with you besides Depression, Fibromyalgia, and too much time on your hands.” Well, Fibromyalgia isn’t progressive and my condition clearly was. I just kept getting worse and worse. I was in a neurological freefall, but only Dr. Zorrilla could figure that out. With Patient Navigator’s assistance, I was finally taken seriously by the medical industry. I quickly got appointments with top specialists who knew what I had and what to do. I was diagnosed just in time as I do have a condition that requires surgical intervention. Karen and Elisabeth helped save my life. I am forever grateful.

Debbie
Providence

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Our daughter has been ill for the past four and a half years without a diagnosis. She has very complicated medical conditions and we did not know what to do or who to call next as we had been to many doctors and top clinics and not one could diagnose or help her. We then contacted Patient Navigator and have been working with Dr. Zorilla and she has been extraordinarily helpful in researching symptoms, clinics and physicians,and helping us communicate and getting physicians to listen to us. Dr. Zorilla goes above and beyond to make sure nothing is missed. She is a very compassionate person who has made a difference in our lives. I would highly recommend Patient Navigator and Dr. Zorilla very highly.

Linda
Chardon

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Patient Navigator has been a God send that I wish I would have known about sooner. I truly feel we would have been able to prevent 2 years of frustration and pain for our son. We are now looking at 3 more surgeries if the outcome is favorable after the second surgery. The feelings of frustration, hopelessness, but most importantly that we could have prevented this breaks our hearts. After finding Elisabeth and Karen things moved quickly and efficiently. Numerous questions were answered as well as compassion given through correspondence. These girls went above and beyond the call of duty and you just can't put a price on that!!!! We were given 2 qualified options of places to go for further treatment. Due to time and the amount of travel my son was able to tolerate we chose the closest one. I recently received a phone call from the nurse of our other option who said the Dr. was going through emails and came across the one concerning our son. He wanted to know what had happened to him. I believe the only reason we received that call is because we had Karen Zorrilla working on our behalf. Words can't express how thankful we are for these two ladies!!

Vonda
Kearney

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My only regret in working with Elisabeth Russell and Karen Zorrilla with Patient Navigators is that I did not find them sooner. It was an answer to prayer to find such knowledgeable, compassionate, articulate, hard working individuals who far surpassed any hope or expectation in every phase of working with them. My daughter 's long complicated health history was summarized, analyzed & researched. Dr. Zorrila's knowledge, wisdom,tireless efforts and expertise provided us with a foundation to make informed choices that we could not have made on our own and I believe resulted in better health care for our daughter. I especially appreciated her help in communicating with other physicians who were impressed with her knowledge and attention to detail. At the same time Dr. Zorrilla's "mother's heart" comforted the heart of this mother throughout a very difficult health journey for my daughter. I am sincerely, forever grateful. Thank you Dr. Zorrilla Patient Navigators!

Joyce
Rehoboth

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I found Patient Navigators through a magazine article. After calling and setting up an account, I was introduce to Dr. Karen Zorilla who became a professional researcher on my behalf. She contacted physicians and universities all over the US as well as in Europe, searched data bases, read countless cutting edge research papers and articles and ultimately found a hopeful treatment for me available in Europe. She was much more than a navigator. She was an advocate and in the end a specialist working on my behalf. Thank you Elizabeth and Karen.

Linda
Albuquerque, NM

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Advice that we got in our initial consultation and follow up emails supported a ruling that reinstated our insurance - more than $200,000 value!

Susan
Pacific Palisades, CA

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I contacted Patient Navigator after i have been to countless doctors with no medical diagnosis after contacting Dr. Zorrilla,she was the first dr I have came across that took me seriously that something was wrong. She went far beyond what i was expecting.She is a truly honest and careing woman who is presisted and delegent her research,trying to make since of my complicated medical condition.I today gave my primary dr the information she researshed and clinical summary of my medical situation.My doctor was severly inpressed with how complete the informmation was.My primary dr is now following up with what test she recomended.I firmly believe that because of Dr.Zorrilla today was the first day on the road to a diagnosis.I can never thank her enough for how much she has done for me.I highly recomend her to anyone who has a medical mystery,because finally after 4 years of frustration with doctors,I finally have a voice and being heard all thanks to Dr.Zorrilla

Scott
Peoria, IL

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Elisabeth and Debora were amazing! They guided us every step of the way through the very difficult process of what to do about care for my grandmother. They have a wealth of knowledge and expertise and provided it in a loving, caring way. Their help was invaluable and continued to benefit us many months down the road. We know we couldn't have managed this situation without them.

Heather
Oakton, VA

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The name says it all. We were simply overwhelmed by our Glioblastoma multiforme (GBM) diagnosis. Elizabeth helped us find a sense of direction that was invaluable.

Bill
Coventry

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Elisabeth from Patient Navigator was a great help to me. I am so grateful that I emailed her for help. The stress of a cancer diagnosis and all the decisions that follow are overwhelming. She was able to send me great resources on the web and she helped facilitate a second opinion from a top doctor in regards to treatment. Elizabeth and the patient navigator team were a great source of comfort and help. My stress level went way down when they came on board. I continue to be comforted by the fact that I know I can contact her again in the future if need be. Having an independent advocate meant the world to my process.

Janine
Petaluma

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Elisabeth Russell's ability to navigate the complex and frustrating medical system is a literal life saver. Many months ago, too physically ill from a history of digestive challenges and multiple surgeries and too mentally overwhelmed to sort out the necessary steps required by our health system to obtain care, I gave up. I gave up hope of ever finding relief of the physical pain or ever improving my health condition. I contacted Elisabeth Russell of Patient Navigator as a desperate attempt for assistance. It worked. Due to Ms. Russell's passionate dedication and deliberate action, I am now getting the lifesaving treatments I need. Hope restored. Thank you Patient Navigator for your time, persistance, "know how" and most of all your compassion.

Amirra
Scottsdale, AZ

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After months and months of being lost, with poor health, not knowing how to help myself, my mother helped me and I visited doctors. But I needed someone who was more familiar with my ailment. Elisabeth Russell has provided me with extremely powerful tools and guidance to a series of programs and doctors. I am in debt. Thank you.

Annette
Temecula, CA

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Patient Navigator was a big help with my friend who has MS. She is suffering physically and financially, and they helped us find resources that may help her.

Sherri
Portland, OR

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My family and I have had the pleasure of working with Elisabeth for the past 3 months on behalf of my brother, Marty Acierno. Marty has a very heartbreaking condition, and we have had continual struggles within the healthcare system, that I don't believe we could have managed without Elisabeth's assistance. She continues to help guide us through the healthcare maze with caring compassion and the knowledge required to make the right decisions for the best possible outcome. I would enthusiastically recommend Elisabeth to anyone dealing with a family healthcare crisis.

Cheryl
Denver, CO

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If you are struggling with a serious illness, call Elisabeth Russell. This will be the only call you need to make. Elisabeth is amazing, truly a godsend. She is a tireless professional, who can navigate through very rocky situations. She is a warm, compassionate person. I would unequivocally recommend Elisabeth Russell and Patient Navigator.

Joan
New York

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My husband needs elective surgery which could potentially keep him out of work for a number of months. Based on the start date of his short-term disability insurance, we had questions about whether this would be considered a pre-existing condition and not covered. I needed to gather information from the insurance company. However, I was concerned that I might say the wrong thing and jeopardize his disability benefits. The representatives from Patient Navigator contacted the insurance company directly, gathered the needed information confidentially, and provided guidance to us on what our options were in timing the surgery. Elisabeth Russell and her team have been an invaluable resource in helping us make informed decisions regarding my husband’s care.

Amy
Hatfield

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Ms. Russell and her assistant were very helpful to me. They listened well to my needs and tailored an approach to put me in touch with healthcare providers who specialize in the treatment I am looking for. I would definitely use their service again.

Maurie
Oviedo

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My experience has been excellent. They came back with a full proposal filled with recommendations of how to address my health issue. The follow-up has also been prompt and thoughtful. I truly appreciated all the assistance they provided.

Janet
Lake Oswego

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A friend led me to Elisabeth Russell's website. Elisabeth was professional and personable when we spoke on the phone. My question concerned Choroidal Neo Vascularization, CNV, secondary to pathological myopia. I wondered if research was being done somewhere in the world that might help save my daughter's eyesight. My answer came in the form of an email from a professional in the United Arab Emirates. Although there is no treatment other than what my daughter receives in the U.S., this type of global connection is invaluable. I will certainly recommend Elisabeth Russell to anyone I know who needs medical guidance. Her concern for our predicament proved her work is not strictly professional, but personal, as well.

Karen
Winslow

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I contacted Patient Navigator shortly after my mother was diagnosed with dementia. The learning curve felt very steep, and I was looking for guidance and assistance from a knowledgeable professional who'd been through the process before. Elisabeth at Patient Navigator helped me tremendously; she supplied me with practical advice, resources, and referrals. But, perhaps more importantly, she gave me confidence and assurance that I was doing everything possible to help my mom. Thank you, Patient Navigator!

Helen
Manhattan Beach

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In the case of the injury of my wife, I contacted Elisabeth Russell from Patient Navigator for help in dealing with the insurance company, the nursing home, and other medical suppliers. Elisabeth has been extremely helpful to us via her understanding of the claim and appeal processes, contacts with various organizations and doctors, obtaining relevant documentation, and negotiating pricing and special request. All of this for a very reasonable fee. I will use her services in the future as needed.

Moshe
Hastings-Hudson, NY

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Debora has been indispensable in my healthcare struggles. Most remarkably, she successfully spearheaded what seemed like a hopeless insurance appeal worth 10's of 1000's of dollars. I enthusiastically recommend having this tenacious and reliable professional in your corner.

Nickolai
New Brunswick, NJ

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Prompt, attentive, supportive, insightful, compassionate, resourceful, tenacious. Encouraging, realistic, gets the bigger issues in life. Able to help me try to figure out and navigate through our nation's murky healthcare system.

Naomi
Louisville

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Patient Navigator's services were recommended to me by a friend who recently lost her mother after a long illness and their service more than lived up to this positive reputation. Ms. Russell was extraordinarily helpful and knowledgeable during the ten-month period of my father's final illness from cancer. She related well to us on both a personal and professional level and was very reassuring. She was able to provide excellent information and resources and was unfailingly kind and thoughtful. It was great to know that she could draw on the skills and technical knowledge of others in her network, which really extended and amplified the knowledge she shared with us. We were fortunate to benefit from her expertise and compassion during this difficult time. It made a huge difference to know that we had someone who could help us deal with unfamiliar and often challenging issues. I would recommend Ms. Russell and Patient Navigator very highly.

Peg
Falls Church, VA

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Elisabeth is wonderful, compassionate, and a real whiz at making the right connections at the right time. Thank you for everything!

Linda
Vienna, VA

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I needed to find a Medigap Plan and drug plan after I lost private insurance through retirement. Ms Russell guided me through the various options, and with her help I made considered choices. Without her help I would have been guided only by the promotions of the companies themselves and left to guessing which was best for me. Ms Russell was a great help.

Frank
Rockville, MD

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Ms Russell has been an invaluable support and resource is getting me through the tangles of the American health care system. She was there for me when a chronic painful illness had me worn out and unable to stand up for myself. Her team tackled the tedious tasks, like dealing with my insurance company. They have been holding my hand and keeping my head above water. I highly recommend their services for any of your health care needs.

Joy
DC / Baltimore

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Elisabeth and her colleagues have been a huge help during my 5 year journey with advanced breast cancer. They are professional and empathetic and have helped me find specialists and treatment options. They also send me updates on information they find about relevant medication/treatment. I will continue to work with them until the cure is found.

Karen
Alexandria, VA

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Elisabeth Russell and Debora Harvey at Patient Navigator are life savers. They helped me through one of the most difficult times in my life in caring for my aunt. Patient Navigator provided expert help in all stages: diagnosis and treatment, facilities including hospitals and nursing homes, insurance, bills, and counseling. I am deeply grateful for all of their assistance and highly recommend their services.

Carol
Washington, DC