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Eileen Hilton MD
Eileen Hilton MD

Hawaiian Islands

We cover all of the Hawaiian Islands. Medicare navigation services are nationwide

Eileen Hilton MD

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Health Advocate's Code of Conduct

Alliance of Professional Health Advocates


Services we offer:
  • Background Research: Diagnosis, Medical Records, Treatment Options and more
  • Dental Advocacy (from dental decisions to billing problems)
  • End of Life Decisions, Planning, and Paperwork
  • Geriatric / Eldercare or Home Health Services
  • Health Insurance: Choices and Review
  • Hospital Bedside, or Travel / Accompaniment to Appointments
  • Insurance Claim Filing Assistance for Disability or Long Term Care
  • Medical / Navigational Assistance (Helping you work with your medical providers.)
  • Medical Bills, Claims and Denials: Review, Reduction, Negotiation
  • Medication Reviews: Prescription Drugs, Over-the-Counter, and Supplements
  • Prevention (Prescription Drug Review, Health/Wellness Coaching, Weight Loss, Immunity, Others)
  • Shared Decision Making (formal process of benefit to patients - read more in SERVICES)
  • organization and preparation of estate document a

Coping with illness? Don’t remember or understand what your doctors have told you? Living on the mainland and worried about an ill loved one in Hawaii?
As an experienced MD, I will act as your advocate with providers. If you need a primary care MD and or specialists, I can help you select a treatment team. My expertise includes medical patient advocacy. health insurance (Medicare) navigation and selection, long term care insurance claim submission and appeals and assisted living and nursing home selections on the Hawaiian Islands.


I have a number of medical problems including CIDP, a rare neurological disease that requires a very expensive treatment. My insurance company continually tried to deny me that treatment causing great stress to my wife and me. A friend recommended Dr. Hilton to us as someone who might be able to help us. Dr. Hilton not only helped us, she solved the problem completely by finding us another insurance company which approves my treatment. My wife and I believe that Dr. Hilton saved my life and she has certainly improved our lives by eliminating the constant stress that we were under.
-- Evn, Honolulu

Dr. Hilton provided essential retirement, actionable and cost savings recommendations in what truly is the complex retirement decision of continuing medical care. Her level of detail and succinct summary is nothing short of exceptional helping set my road map into retirement. I grade her A+++ for (1) responsiveness, (2) keen eye for detail and knowledge of various plans and (3) cost effective service with results supporting my current residence in Hawaii to my home in Texas where what applies in Hawaii does not apply in Texas (for those who contemplate moving states.) Highly recommend her for anyone contemplating retirement should you want the best medical coverage for the money and have it numerically and qualitatively proven.
-- Chuck, Honolulu

I am very grateful for the immediate,personal, detail oriented, thurough service provided by Dr. Eileen Hilton and Crown Care. My husband suffered a major stroke, and placement in a long term care facility became a necessity. Dr. Hilton immediately made phone calls and dealt with the care homes and insurance companies. She made sure that all the necessary legal paperwork was correctly processed and submitted on time, and that positive results were confirmed. Having Dr. Hilton as my (our) advocate eased so much anxiety and uncertainty during a very difficult time. I am grateful for such excellent personal service.
-- Ilze, Kaneohe

i was so overwhelmed by all the options on medicare..i was referred to Eileen and she was like my guardian angel..excellent teacher, explainer, very knowlegable and so patient..i have recommended 2 more people to her
-- Abby, HNL

I couldn't be more impressed with the services I received by Eileen Hilton at Crown Care. I went to my primary care multiple times as well as an ENT specialist. I was diagnosed with vertigo but was also showing signs atypical with my diagnosis. From there I was scheduled for an MRI one week later to see what else could be wrong. I contacted Eileen and she helped further evaluate my diagnosis and mentioned that waiting a week for an MRI was unacceptable. Within an hour she somehow managed to set up an MRI for that day. I was astonished with how quickly and effectively my problem was identified and the lengths she went through to mitigate my situation. Beyond that, I am so grateful with how she treated me with genuine concern and compassion for my health. She personally followed up with me that same day. Gladly everything turned out ok. Many times I feel like less of a patient when going to see a doctor and more like a number. With Eileen it was clear that my health and wellbeing was her ultimate goal. I am extremely great full to her and the service she provided. There is nothing like peace of mind by entrusting your health to someone that cares just as much as you do.
-- Jaime, Kaneohe

I had not been looking forward to confronting the "Medicare Challenge". Inundated with information on television and mailings seemed to just muddy the waters. Working with Dr. Eileen Hilton at Crown Care was my solution. All options best suited to me were presented with detailed explanation not otherwise available. Then step by step instructions were provided on how to begin the Medicare process. My stress and frustration was eliminated with her expertise. Choosing this avenue is an excellent way to navigate a complicated issue. As plan details may change, I can say with certainty that I will continue to seek her counsel. This was money well spent.
-- Sheila, Honolulu

As my wife and I are fortunate to have three insurance programs available, but with a complex overlay, I wanted to make sure that we could make the best use of the programs. Dr. Hilton and Crown Care were incredibly thorough and helpful in reviewing how the plans could best work. I'm happy to recommend them to others.
-- Randolph, Honolulu

Dr. Hilton and her staff at Crown Care helped me last year to sort out my medicare Part B plan. I had signed up for the plan when I turned 65 two years ago with a lot of confusion and conflicting advice. I am a business owner with staff and plan on working for a few more years which made the situation more complicated. Once that issue was clarified, I had to deal with which supplemental plan to choose which was pretty mind boggling. Crown Care was thorough in their analysis and went over the options clearly. The follow up this year was timely and educational.It is no longer a stressful task I have to deal with every year. I highly recommend the service to all those enrolling in medicare for the first time and to those on medicare who should review their plan annually to be sure it is still the right one.
-- Shirley, Honolulu

Dr. Hilton and her staff were very helpful to us regarding my husband's upcoming transition to Medicare. She answered our continuing questions long after our initial consultation last year. She has excellent contacts for difficult questions. We are glad we had the consultation and consider it money well spent.
-- Deborah, Mililani

Dr. Hilton was very helpful, professional and friendly. My wife and I greatly appreciated her quick assistance and advice. We have recommended her to others. She made complicated issues comprehensible. Her fee was reasonable.
-- Bruce, Honolulu

Dr. Hilton helped me sort through my healthcare plan options and select the best plan for my circumstances. She also helped me find and schedule an appointment with a new physician. With all the complexity in health care plans these days, it's wonderful to have a knowledgeable advocate on my side!
-- SS, Honolulu

Very informative and knowledgeable. Excellent, prompt, efficient services. Also very thorough. Dr. Hilton contacted all of the doctors I listed, including a fertility specialist I had consulted 30 years ago but who still sees me for annual Pap exams. This doctor's office was flabbergasted when Dr. Hilton called to ask whether the doctor accepts Medicare patients - after a long pause, they explained that Dr. Hilton must have called a wrong number since the doctor in question is a fertility specialist! I am still laughing.
-- Jennifer, Honolulu

Would you like to hire a daughter/son for your parents ? One with medical expertise, who cares as much as you? Enlisting Crown Care’s patient advocate services is the best thing that I could have done for my parents.

Last year, my 84 year old dad fell and sustained a spinal cord injury and wound up bedridden in a nursing home. Multiple specialists sent us to more specialists, each adding additional medications without checking for interactions. Several doctors recommended a test to determine whether Dad’s spinal cord injury was degrading, requiring time-critical surgery. The recommended doctor would not perform the test, we could not find another, and the clock was ticking. I turned to Crown Care, and the test was scheduled within days!

Crown Care now attends my dad’s doctor’s appointments with my mother, helping to discuss options. They have guided us through multiple decisions, patiently translating medical lingo and advising on therapy and improvements. They check for interactions between Dad’s meds. They are sensitive to local customs and have worked hard to build good working relationships with doctors and nursing homes.

I feel my parents are well cared for in the extremely capable and loving hands of Crown Care.
-- Jessica, Santa Barbara and Hawaii

I was assisted with Medicare research by Dr. Hilton and her partner, Edwina. Both were thorough, charming, knowledgeable and very helpful. I would highly recommend them.
-- Dennis, Kailua Kona

Very helpful and up to date information to assist us to make our Medicare decisions.
-- Joyce, Aiea

In considering a move to Maui, my wife and I first needed to solve a set of truly difficult medical issues, issues that required an intimate knowledge of the Maui medical establishment and the physicians who might take on challenging cases. My research turned up Dr. Eileen Hilton of Crown Care. Out of frustration with my own efforts to solve our problems, I phoned her for help. Frankly, I've been so often disappointed in selecting advisors previously that I'm often shocked when I encounter someone like Dr. Hilton, someone who obviously knows what she is doing and how to make a PRACTICAL difference in delivering guidance. She was of immense help, providing not only contacts to the physicians and specialists to whom I needed to speak (as well as “paving the way” by contacting the various specialists herself in advance), but also providing detailed oral and written guidance on a variety of matters. Dr. Hilton is very engaging and personable and knows the Hawaii medical establishment and its various pros and cons in considerable depth. Her style is straightforward and candid. No “medical-speak” or other nonsense. I could not recommend her more highly.
-- John, San Francisco Bay Area

How do ordinary mortals begin to do this?! Ill with fourth stage cancer and minimal eyesight due to glaucoma, JC desperately needed to activate the long term health insurance he had been donating hefty monthly sums to for years. It could not have been done without the advocacy of Eileen Hilton from Crown Care. She fought tooth and nail for us, through the labyrinthian path of medical verifications, roadblocks and inanities put forward by the insurer. She went to bat and hit a home run for us, not only activating the monthly payout from the insurer but also stopping the automatic premium requirement. A huge mahalo to Crown Care and Dr. Eileen Hilton.
-- Nancy, Hawaii

Change is always a struggle. When I had to switch my insurance to Medicare, I found all the choices very confusing. There were so many drug, supplemental and Advantage plans to choose from. The Medicare web sites and support services were not very helpful. A friend recommended Crown Care. Crown Care provided me with a personalized spreadsheet of my options, the benefits for each and monthly and annual estimated costs. With the help of Linda's and Eileen's knowledge and guidance, I made my decisions within a half hour. They followed up with an action list detailing the calls to be made, the phone numbers and suggestions on how to handle responses or delays. This made everything very easy for me. If you do not want to spend the time calling, they will do it for you. But, I recommend using their action list. I had already enrolled in one drug plan, my MD added a new medication. With this information and at no charge, they prepared another analysis and recommended a different plan. The switch was simple. I have no reservations about recommending them to others.
-- Laurie, Honolulu

Dr. Hilton went over all of my medical records and medications. She and her staff analyzed everything and basically cut my medications in half. Finding that my medications contained too many blood thinners and that I had been prescribed estrogen despite having previously had cancer saved me from potentially life-threatening problems. Since then, she’s suggested two new physicians to me so I can look into para-thyroid and intestinal problems and she’s also provided valuable support and guidance in the transition from my current 3000 sq.ft. home to a smaller rest home. Perhaps most importantly, I’ve been feeling better since working with Dr. Hilton and my lab results have improved as well. I would highly recommend her to anyone. Patient advocates are new to Hawaii and some physicians may feel threatened by them. I am grateful for Dr. Hilton’s advocacy and for my financial manager to introduce me to her.
-- CDL, Honolulu



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